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Customer Service

Shipping - Delivery
We ship to the following countries: United States, Bahrain, Jordan, Nigeria, Saudi Arabia, Egypt, Kenya, Oman, South Africa, Israel, Kuwait, Qatar, United Arab Emirates, Bermuda, Colombia, Mexico, Uruguay, Brazil, Costa Rica, Panama, Venezuela, Canada, Ecuador, Peru, Chile, Guadalupe, Trinidad and Tobago, Australia, South Korea, China, Japan, New Zealand, Taiwan, Hong Kong, Kazakhstan, Philippines, Thailand, India, Macao, Singapore, Austria, Germany, Luxembourg, Serbia, Belgium, Greece, Malta, Slovakia, Bulgaria, Hungary, Monaco, Slovenia, Cyprus, Iceland, Netherlands, Spain, Czech Republic, Ireland, Norway, Sweden, Denmark, Italy, Poland, Switzerland, Estonia, Latvia, Portugal, Turkey, Finland, Liechtenstein, Romania, United Kingdom, France, Lithuania, and Russia.


Our fulfillment operation processes orders 9am - 5pm EST. At this time our fulfillment center does not operate over the weekend. 

Please allow 1-2 business days for order processing and verification. Upgrading your shipping when submitting your order expedites the shipping portion of your order only. After it has been completed, your order will be delivered based on the shipping method chosen during check out. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.

Privacy & Security
We respect our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals.
Returns & Replacements
We will gladly accept approved returns or exchanges of any merchandise purchased 14 days from the date of receiving your order. If the received date cannot be proven (no tracking information), the 14 days will be based from its order date. Please contact hugodyes@spottrot.com for additional information on how to return an item.

Returned items must be in brand new condition. Refund amount will be the amount paid minus shipping fees.

Any item that is defective will be fully exchanged and customer will not be responsible for return shipping fees. If the order is free of errors, the customer is responsible for shipping fees both ways when returning or requesting for an exchange.

Taxes
Sales Tax is charged to those orders shipped within the states of Virginia and North Carolina. 
Checking Order Status
If you have placed an order you can check the current status of your order by signing into your account and viewing your Order History.
Contact Us
For other questions, please contact us at hugotiedyes@gmail.com or by phone at (434) 962-0471 between 9am and 5pm, EST.